Accoalde® Weather Screens, Aliscreen Fencing & Gates, Accolade® Gable Infills, Accolade® Sun Blinds, Accolade®
Effective date: 1st January 2016
This warranty applies to purchases made on or after the effective date identified above and is provided to the original end user purchaser (“you”).
Subject to these terms and you complying with the claims procedure, the product will, at Accolade’s® discretion, be repaired or replaced with free parts and labour where there is a fault with the product which is a consequence of a manufacturer’s defect in materials or workmanship. The manufactured replacement may be new or refurbished depending on availability. All replaced parts or products become the property of Accolade®.
The warranty applies to claims notified by you during the period of twenty five years (25) years from the date you purchased the product (“Warranty Term”).
However, despite this, the warranty ceases when the product is rented, sold or otherwise disposed of by you.
| Category | Warranty Term | Warranty Type |
| Accolade® Weather Screens | ||
| Tracking System | 25 years | On-site |
| Powder coating | 7 years | On-site |
| PVC Insert | 7 years | On-site |
| Installation | 3 years | On-site |
| Manufacturing Defects | 3 years | On-site |
| Gable Infill Insert | 3 years | On-site |
| Accolade® Sun Blinds | ||
| Installation | 2 years | On-site |
| Manufacturing Defects | 2 years | On-site |
| Membrane Insert | 1 years | On-site |
| Aliscreen Aluminium Slats | ||
| Powder coating | 7 years | On-site |
| Installation | 2 years | On-site |
| Aliscreen Gates & Fencing | ||
| Automatic Motors | 2 years | On-site |
| Installation | 2 years | On-site |
| Video Intercom | 1 year | On-site |
HOW TO MAKE A CLAIM UNDER THIS WARRANTY
To make a claim under this warranty you will need to:
- Contact the Accolade® Weather Screens local branch to register your claim and provide sufficient details to enable an Accolade® representative to assess the claim. Contact details are listed at https://accoladescreens.com.au/contact/
2. Submit proof of purchase (e.g. invoice or purchase receipt) with your claim.
3. Follow the instructions for your Warranty Type (see below)
ON SITE WARRANTY
Where the Warranty Type is On site, Accolade® will endeavour to provide a next business day response once a claim has been logged with Accolade’s® local branch and all relevant details are supplied. You should have your proof of purchase available for the on site technician to inspect.
You will not be charged for travel costs to provide on site service within an area where the on site warranty service is available.
WARRANTY EXCLUSIONS AND LIMITATIONS
This section applies to the extent permitted by law.
This warranty only covers genuine products purchased from a registered Accolade® agent and if installed by a registered Accolade® technician.
This warranty does not include maintenance kits (periodic or otherwise), accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper cleaning and maintenance, improper operation, acts of God (including but not limited to lightning, flood, earthquake, fire and wind), any damage caused from modification or tampering by anyone other than an Accolade® authorised repairer, or with the use of supplies, consumable items, or add on products that are non-genuine Accolade® or are not recommended by Accolade®. Accolade® Weather Screens are not a suitable replacement for fixed glazing or glass windows and the warranty does not cover sealing 100% your outdoor area from water leaks or water ingress.
Operation of the product in excess of the specifications or other than for the intended purpose shall be deemed abuse.
Cleaning and maintenance instructions can be viewed at www.accoladeoutdoors.com.au/cleaning and must be strictly adhered to.
REPAIRS
Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.
REIMBURSEMENTS
Accolade®, or its authorised repairers may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for on site service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.
Effective date: 1st January 2007 – 1st January 2016
This warranty applies to purchases made on or after the effective date identified above and is provided to the original end user purchaser (“you”).
Subject to these terms and you complying with the claims procedure, the product will, at Accolade’s® discretion, be repaired or replaced with free parts and labour where there is a fault with the product which is a consequence of a manufacturer’s defect in materials or workmanship. The manufactured replacement may be new or refurbished depending on availability. All replaced parts or products become the property of Accolade®.
The warranty applies to claims notified by you during the period of twenty years (20) years from the date you purchased the product (“Warranty Term”).
However, despite this, the warranty ceases when the product is rented, sold or otherwise disposed of by you.
| Category | Warranty Term | Warranty Type |
| Accolade® Weather Screens | ||
| Tracking System | 3 years | On-site |
| Powder coating | 3 years | On-site |
| PVC Insert | 3 years | On-site |
| Installation | 3 years | On-site |
| Manufacturing Defects | 3 years | On-site |
| Gable Infill Insert | 3 years | On-site |
| Accolade® Sun Blinds | ||
| Installation | 2 years | On-site |
| Manufacturing Defects | 2 years | On-site |
| Membrane Insert | 1 years | On-site |
| Aliscreen Aluminium Slats | ||
| Powder coating | 7 years | On-site |
| Installation | 2 years | On-site |
| Aliscreen Gates & Fencing | ||
| Automatic Motors | 2 years | On-site |
| Installation | 2 years | On-site |
| Video Intercom | 1 year | On-site |
HOW TO MAKE A CLAIM UNDER THIS WARRANTY
To make a claim under this warranty you will need to:
- Contact the Accolade® Weather Screens local branch to register your claim and provide sufficient details to enable an Accolade® representative to assess the claim. Contact details are listed at https://accoladescreens.com.au/contact/
2.Submit proof of purchase (e.g. invoice or purchase receipt) with your claim.
3. Follow the instructions for your Warranty Type (see below)
ON SITE WARRANTY
Where the Warranty Type is On site, Accolade® will endeavour to provide a next business day response once a claim has been logged with Accolade’s® local branch and all relevant details are supplied. You should have your proof of purchase available for the on site technician to inspect.
You will not be charged for travel costs to provide on site service within an area where the on site warranty service is available.
WARRANTY EXCLUSIONS AND LIMITATIONS
This section applies to the extent permitted by law.
This warranty only covers genuine products purchased from a registered Accolade® agent and if installed by a registered Accolade® technician.
This warranty does not include maintenance kits (periodic or otherwise), accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper cleaning and maintenance, improper operation, acts of God (including but not limited to lightning, flood, earthquake, fire and wind), any damage caused from modification or tampering by anyone other than an Accolade® authorised repairer, or with the use of supplies, consumable items, or add on products that are non-genuine Accolade® or are not recommended by Accolade®. Accolade® Weather Screens are not a suitable replacement for fixed glazing or glass windows and the warranty does not cover sealing 100% your outdoor area from water leaks or water ingress.
Operation of the product in excess of the specifications or other than for the intended purpose shall be deemed abuse.
Cleaning and maintenance instructions can be viewed at www.accoladeoutdoors.com.au/cleaning and must be strictly adhered to.
REPAIRS
Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.
REIMBURSEMENTS
Accolade®, or its authorised repairers may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for on site service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.