WARRANTY TERMS

Accoalde® Weather Screens, Aliscreen Fencing & Gates, Accolade® Gable Infills, Accolade® Sun Blinds, Accolade®

Effective date: 1st January 2016

This warranty applies to purchases made on or after the effective date identified above and is provided to the original end user purchaser (“you”).

Subject to these terms and you complying with the claims procedure, the product will, at Accolade’s® discretion, be repaired or replaced with free parts and labour where there is a fault with the product which is a consequence of a manufacturer’s defect in materials or workmanship. The manufactured replacement may be new or refurbished depending on availability. All replaced parts or products become the property of Accolade®.

The warranty applies to claims notified by you during the period of twenty five years (25) years from the date you purchased the product (“Warranty Term”).

However, despite this, the warranty ceases when the product is rented, sold or otherwise disposed of by you.


CategoryWarranty TermWarranty Type
Accolade® Weather Screens
Tracking System25 yearsOn-site
Powder coating7 yearsOn-site
PVC Insert7 yearsOn-site
Installation3 yearsOn-site
Manufacturing Defects3 yearsOn-site
Gable Infill Insert3 yearsOn-site
Accolade® Sun Blinds
Installation2 yearsOn-site
Manufacturing Defects2 yearsOn-site
Membrane Insert1 yearsOn-site
Aliscreen Aluminium Slats
Powder coating7 yearsOn-site
Installation2 yearsOn-site
Aliscreen Gates & Fencing
Automatic Motors2 yearsOn-site
Installation2 yearsOn-site

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this warranty you will need to:

1. Contact the Accolade® Weather Screens local branch to register your claim and provide sufficient details to enable an Accolade® representative to assess the claim. Contact details are listed at https://accoladescreens.com.au/contact/
2. Submit proof of purchase (e.g. invoice or purchase receipt) with your claim.
3. Follow the instructions for your Warranty Type (see below)

ON SITE WARRANTY

Where the Warranty Type is On site, Accolade® will endeavour to provide a next business day response once a claim has been logged with Accolade’s® local branch and all relevant details are supplied. You should have your proof of purchase available for the on site technician to inspect.

You will not be charged for travel costs to provide on site service within an area where the on site warranty service is available.

WARRANTY EXCLUSIONS AND LIMITATIONS

This section applies to the extent permitted by law.

This warranty only covers genuine products purchased from a registered Accolade® agent and if installed by a registered Accolade® technician.

This warranty does not include maintenance kits (periodic or otherwise), accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper cleaning and maintenance,  improper operation, acts of God (including but not limited to lightning, flood, earthquake, fire and wind), any damage caused from modification or tampering by anyone other than an Accolade® authorised repairer, or with the use of supplies, consumable items, or add on products that are non-genuine Accolade® or are not recommended by Accolade®. Accolade® Weather Screens are not a suitable replacement for fixed glazing or glass windows and the warranty does not cover sealing 100% your outdoor area from water leaks or water ingress.

Operation of the product in excess of the specifications or other than for the intended purpose shall be deemed abuse.

Cleaning and maintenance instructions can be viewed at www.accoladeoutdoors.com.au/cleaning and must be strictly adhered to.

REPAIRS

Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

REIMBURSEMENTS

Accolade®, or its authorised repairers may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for on site service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.

YOUR RIGHTS AS A CONSUMER

This section applies if you acquire the warranted products as a consumer.

The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the Australian Consumer Law please see the following links: www.accc.gov.au or www.consumerlaw.gov.au.

Effective date: 1st January 2007 – 1st January 2016

This warranty applies to purchases made on or after the effective date identified above and is provided to the original end user purchaser (“you”).

Subject to these terms and you complying with the claims procedure, the product will, at Accolade’s® discretion, be repaired or replaced with free parts and labour where there is a fault with the product which is a consequence of a manufacturer’s defect in materials or workmanship. The manufactured replacement may be new or refurbished depending on availability. All replaced parts or products become the property of Accolade®.

The warranty applies to claims notified by you during the period of twenty years (20) years from the date you purchased the product (“Warranty Term”).

However, despite this, the warranty ceases when the product is rented, sold or otherwise disposed of by you.


CategoryWarranty TermWarranty Type
Accolade® Weather Screens
Tracking System3 yearsOn-site
Powder coating3 yearsOn-site
PVC Insert3 yearsOn-site
Installation3 yearsOn-site
Manufacturing Defects3 yearsOn-site
Gable Infill Insert3 yearsOn-site
Accolade® Sun Blinds
Installation2 yearsOn-site
Manufacturing Defects2 yearsOn-site
Membrane Insert1 yearsOn-site
Aliscreen Aluminium Slats
Powder coating7 yearsOn-site
Installation2 yearsOn-site
Aliscreen Gates & Fencing
Automatic Motors2 yearsOn-site
Installation2 yearsOn-site

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this warranty you will need to:

1. Contact the Accolade® Weather Screens local branch to register your claim and provide sufficient details to enable an Accolade® representative to assess the claim. Contact details are listed at https://accoladescreens.com.au/contact/
2.Submit proof of purchase (e.g. invoice or purchase receipt) with your claim.
3. Follow the instructions for your Warranty Type (see below)

ON SITE WARRANTY

Where the Warranty Type is On site, Accolade® will endeavour to provide a next business day response once a claim has been logged with Accolade’s® local branch and all relevant details are supplied. You should have your proof of purchase available for the on site technician to inspect.

You will not be charged for travel costs to provide on site service within an area where the on site warranty service is available.

WARRANTY EXCLUSIONS AND LIMITATIONS

This section applies to the extent permitted by law.

This warranty only covers genuine products purchased from a registered Accolade® agent and if installed by a registered Accolade® technician.

This warranty does not include maintenance kits (periodic or otherwise), accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper cleaning and maintenance,  improper operation, acts of God (including but not limited to lightning, flood, earthquake, fire and wind), any damage caused from modification or tampering by anyone other than an Accolade® authorised repairer, or with the use of supplies, consumable items, or add on products that are non-genuine Accolade® or are not recommended by Accolade®. Accolade® Weather Screens are not a suitable replacement for fixed glazing or glass windows and the warranty does not cover sealing 100% your outdoor area from water leaks or water ingress.

Operation of the product in excess of the specifications or other than for the intended purpose shall be deemed abuse.

Cleaning and maintenance instructions can be viewed at www.accoladeoutdoors.com.au/cleaning and must be strictly adhered to.

REPAIRS

Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

REIMBURSEMENTS

Accolade®, or its authorised repairers may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for on site service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.

YOUR RIGHTS AS A CONSUMER

This section applies if you acquire the warranted products as a consumer.

The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the Australian Consumer Law please see the following links: www.accc.gov.au or www.consumerlaw.gov.au.